Frequently Asked Questions
- Tutor Questions
- Student Questions
Tutor Questions
How does the platform work?
When you sign up, a profile will be created for you on the 4mytutors platform. Your profile will showcase your expertise, experience and the tuition services you offer. Once your profile has been approved and is live, students can book you for tuition. 4mytutors helps promote your profile so that students and parents looking for tuition can find out more about you, the subjects you offer and how to book sessions with you.
You choose:
- The tuition services you offer
- Your availability
- The rates you charge
- The duration of your sessions
4mytutors helps you manage your bookings and host online video sessions with students. There is no charge for profile visibility, and commission is only taken when students book you.
How do I host sessions with my students?
When a student books you, you will host the session using the video call tools built into the 4mytutors platform. To begin the session, head to your appointments or calendar via your account menu, click the appointment and then click “Start the meeting” in the appointment side panel
Is the tutoring done via video call software like Zoom / Skype?
Yes. Tutoring sessions take place through a secure, video calling system, so there’s no need to download or use separate software.
Is there a screen share option in our video call lessons?
Yes there is a screen share option, this will become available once the participant has joined your meeting. You will see the screen share option at the bottom of your video call page.
How do I create a profile?
There are two ways to create a profile:
- Create the profile yourself
You can set up your own profile in around 30 minutes. This allows you to highlight your experience, expertise and the tuition services you offer. Once complete, your profile will be reviewed and approved before going live.
Sign up here:
https://4mytutors.com/pro-sign-up/
- Ask 4mytutors to create it for you
If you already have a profile on your own website or another platform, you can send it to 4mytutors. We can create your profile for you and pass the account over once it is complete.
Request profile creation here:
https://4mytutors.com/request-profile-creation/
How are my tuition rates decided?
You decide what to charge for your tuition. You can set your rates when creating your tuition services on your profile.
Can I change my rates or availability later?
Yes. You can change your rates and availability whenever you choose.
How is my availability decided?
You choose your own availability and are in control of when students can book you for tuition. You can also choose the duration of your sessions.
Does 4mytutors employ me?
No. 4mytutors does not employ tutors. When you create a profile and offer tuition services through the platform, you remain in control of your hours, rates and services. You work as an independent, self-employed tutor, you are responsible for any tax due on this income.
Will I receive a salary?
No. 4mytutors does not pay tutors a salary, as tutors using the platform are not employed by 4mytutors. Instead, tutors receive payments after students book and complete tuition sessions with them.
What does 4mytutors charge me to be on the platform?
There is no charge for profile visibility or for creating a profile. 4mytutors takes a 20% commission on bookings.
When can I withdraw payments made by students?
If both the tutor and student attended the session you will be able to withdraw your payment a couple of hours after the session. However, if there is a no show event by either student or tutor there is a his 24-hour dispute window which allows time for any issues or disputes to be raised before further transactions are made.
How long will it take to receive my payment?
Once your withdrawal is approved and submitted to Stripe, it will typically reach your bank account within 1–2 business days, although many payments arrive within 24 hours. New accounts or first payments may take longer while Stripe completes its initial checks. Note: Weekends, bank holidays and your bank’s processing times may affect when the payment arrives.
What do I need to do about tax?
As a self-employed tutor, you are responsible for keeping records of your income and expenses and paying any tax or National Insurance due. If your total gross trading income exceeds £1,000 in a tax year, you may need to register for Self Assessment with HMRC. Tax circumstances vary, so please check the latest HMRC guidance or speak to a qualified tax adviser.
What happens if a student does not attend the session?
If a student does not attend the session, the tutor will still be paid. You may choose to reschedule at your discretion.
What happens if I need to reschedule or cancel a session?
You can reschedule or cancel sessions before the session is due to start. To reschedule a past session which was missed you can contact 4mytutors to do this.
How do I withdraw my payments?
You will need a Stripe account to withdraw. This takes approximately 10 minutes and is done via your professional dashboard – click “Withdrawal Details” in your menu to connect an existing Stripe account or create a new one. After this, you can withdraw payments from the platform into your bank account through the “withdraw” page in account menu.
Can I tutor online and in person?
Currently, 4mytutors can only manage online tuition. In-person tuition infrastructure is planned. Currently please contact 4myschools for in person tuition in schools.
What information do I need to provide?
You may be asked to provide information about your:
- identity;
- qualifications;
- tutoring experience;
- subjects and levels taught;
- availability and rates;
- professional memberships;
- relevant background or safeguarding checks;
- insurance, where applicable.
The information required may depend on the subjects, age groups and services you offer.
Do I need a DBS check?
Whether a DBS check is required may depend on the students you teach and the nature of your tuition services. Tutors who offer tuition to children or young people may be asked to provide details of an appropriate DBS check or other safeguarding information by the student or 4mytutors. Tutors remain responsible for ensuring that they meet any legal, professional and safeguarding requirements that apply to their work.
Can students message me before booking?
Yes. Students and parents can use the 4mytutors messaging system to ask questions before making a booking.
Can I contact students outside 4mytutors?
Communications relating to enquiries, bookings and tuition arranged through 4mytutors should remain on the platform. Tutors must not encourage students or parents to move bookings or payments outside 4mytutors.
What happens if I experience technical problems during a lesson?
If possible, try reconnecting to the online lesson and check your device, internet connection, camera and microphone. If the lesson cannot continue, contact the student through the platform and report the problem to 4mytutors. Depending on the circumstances, the session may be rescheduled or reviewed.
What happens if I cannot attend a lesson?
You can cancel or request to reschedule the booking before the lesson is due to start. You should provide the student or parent with as much notice as reasonably possible. If you do not attend and did not cancel beforehand, the student may be entitled to a refund. Repeat violations may lead to profile removal from the platform.
Student Questions
How does 4mytutors work?
4mytutors helps students and parents find and book independent tutors. You can:
- search for tutors;
- view tutor profiles;
- compare subjects, experience, availability and prices;
- message tutors;
- book and pay for online lessons;
- attend lessons using the platform’s video-call system;
- leave a review following a lesson.
The tuition itself is provided by the tutor, not directly by 4mytutors.
Can I contact a tutor before booking?
Yes. You can message a tutor through the 4mytutors platform before booking to discuss your requirements and determine whether they may be suitable.
How do I book a lesson?
Select the tutor and tuition service you require, choose an available date and time, and complete payment through the platform. Once the booking has been confirmed, it will appear in your account and appointment calendar.
How do I join an online lesson?
Sign in to your account and open your appointments screen. Find the relevant appointment and use the button provided to join the meeting. You should join from a suitable device with a reliable internet connection, working camera and microphone.
Can lessons be attended on a phone or tablet?
The platform is accessible through phones, tablets and computers. However, for the best experience, we recommend using a device with a sufficiently large screen, stable internet connection, camera and microphone.
How do I pay for a lesson?
Payment is made securely through the 4mytutors platform using the available payment options. Payments are processed through Stripe. You should not send payment directly to a tutor outside the platform.
Can I cancel or reschedule a lesson?
Yes. You can cancel or request to reschedule a lesson at any time before its scheduled start. Where you cancel before the lesson begins, the platform will arrange a refund or allow you to reschedule, subject to payment-processing times. A lesson cannot normally be cancelled once its scheduled start time has passed.
Can I cancel or reschedule a lesson?
You can submit a complaint using the contact form provided on the website. Include relevant booking, payment, tutor and account information so the matter can be reviewed. Complaints will be handled under the 4mytutors Complaints Policy and Terms and Conditions.
How are refunds processed?
Where a refund is approved, it will normally be returned through the original payment method. The time taken for the refund to appear may depend on Stripe and the user’s bank or card provider.